Shipping policy

SHIPPING POLICY

Last updated: September 18, 2026

ORDER PROCESSING

Orders are typically processed within 2–3 business days, Monday through Friday, excluding U.S. holidays.

Processing time is separate from shipping time. During holidays, new product launches, or periods of high order volume, processing may take longer.

SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States. Available shipping methods and charges are displayed at checkout based on the delivery address.

SHIPPING RATES

We offer free standard shipping on eligible U.S. orders of $49 USD or more, calculated after discounts and before taxes.

For orders under $49 USD, the available shipping rate will be displayed at checkout.

ESTIMATED DELIVERY TIME

Standard shipping usually takes 5–15 business days after the order has been processed and dispatched.

Delivery dates are estimates and are not guaranteed. Weather, carrier delays, address issues, holidays, and other circumstances outside our control may affect delivery times.

ORDER TRACKING

When your order ships, you will receive a shipping confirmation email containing the available tracking information.

Please allow up to 72 hours for tracking information to update after receiving the shipping confirmation.

ADDRESS CHANGES

Please review your shipping address carefully before placing your order.

If you need to change an address, contact us as soon as possible through:

https://www.scikido.com/pages/contact

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped. SciKido is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer.

SPLIT SHIPMENTS

Orders containing multiple items may arrive in separate packages. If your order is shipped separately, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is split into multiple packages.

SHIPPING DELAYS

If we are unable to ship your order within the stated processing period, we will contact you with an updated shipping estimate. You may agree to the delay or cancel the unshipped order for a full refund.

LOST OR DELAYED PACKAGES

If tracking has not updated for more than 7 business days, or your package has not arrived within 7 business days after the estimated delivery date, please contact us through:

https://www.scikido.com/pages/contact

We will work with the shipping carrier to investigate the shipment. Investigation and replacement timelines may vary by carrier.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.
2. Check around the delivery location and ask household members or neighbors.
3. Contact the shipping carrier using the tracking number.
4. Contact SciKido if the package is still missing.

DAMAGED OR INCORRECT ORDERS

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number and clear photographs of the product, packaging, and shipping label. After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution.

ORDER CANCELLATIONS

Orders may be canceled for a full refund before fulfillment begins. Once an order has been processed or shipped, it cannot be canceled and must follow our Return and Refund Policy.

RETURNS

Shipping charges and return eligibility are governed by our Return and Refund Policy:

https://www.scikido.com/policies/refund-policy

CONTACT US

For questions about shipping or delivery, contact SciKido through:

https://www.scikido.com/pages/contact